Customer Agreement
Customer Terms & Expectations
Important: By accepting a provided quote, submitting payment details, or scheduling lawn care services with Mawn Lowing LLC, you (the customer) agree to all terms, policies, and service expectations outlined below.
1. Acceptance of Terms
A quote may be accepted online, via email, by text, or by phone. Once accepted, this agreement governs the scheduled lawn maintenance between you and Mawn Lowing LLC. These terms apply to both recurring weekly and bi-weekly service and to one-time appointments.
2. Payment Method on File
A valid debit or credit card must be on file before service is scheduled. Your card is stored securely through our payment processor, Stripe. Our crew never sees or handles your full card number. By providing a card, you authorize Mawn Lowing to place pre-authorization holds and to settle charges for completed services as described below.
3. Service Pre-Authorization
Approximately 12 to 24 hours before we perform your lawn care service, we will place a pre-authorization hold on your card on file for the expected service amount. This hold is a pending bank verification — it confirms funds are available and reserves them. It is not a finalized charge. Your card is only charged once the agreed-upon service has been completed.
4. Failed Pre-Authorizations
If the pre-authorization is declined, we will notify you by email and/or text message that the card on file was declined and needs to be updated with sufficient funds before we arrive. The card must be updated and the hold secured before our crew departs for your property. If the pre-authorization cannot be secured before departure, we will not show up to perform the service. We will attempt to contact you through the email address and/or phone number on file, or you can call or text us at (469) 887-6238 to help prevent any interruption of your service.
5. 24-Hour Cancellation & Rescheduling Notice
If you no longer need a scheduled service, or wish to reschedule, please notify us at least 24 hours in advance so we do not dispatch a crew to your property. Cancellations and rescheduling requests can be sent to info@mawnlowing.com or by call or text to (469) 887-6238.
6. Late Notice & Inconvenience Charges
If we do not receive 24-hour advance notice of cancellation and our crew shows up and performs the agreed-upon lawn care service, you will be charged for that service. If we arrive without 24-hour notice and find that someone else has already serviced the lawn, you will still be charged as usual for the inconvenience — this covers the reserved route slot, drive time, fuel, and crew mobilization.
7. Property Access & Lawn Readiness
Please ensure gates are unlocked, pets are secured indoors, and the yard is clear of hoses, toys, pet waste, and debris on service day. If our crew cannot safely access or service the property, we may need to reschedule and a trip fee may apply.
Questions about these terms? Reach us at info@mawnlowing.com or call or text (469) 887-6238.